On 1 November 2026, CatholicCare Sydney began running on AvantCare, starting with Home Care. It is the first operational stage of a wider transformation across CCS, delivered after 15 months of implementation. Later stages will extend the work to other parts of CCS.
A business change, led by CCS
CCS approached the project as a change to how the organisation works, with new software as one part of it. Before configuring the system, CCS teams reviewed the rules behind daily work: how shifts are scheduled, how pay is structured and calculated, and which long-standing exceptions still served a purpose.
Those decisions belonged to CCS. Operational experts gave their time to workshops and testing while continuing to deliver care, and CCS leaders made the calls on what would change.
Go-live at the CCS office. AvantCare Champions were on the floor to support their colleagues on the new system.
“What stood out from the business case through to implementation was illuminance’s willingness to understand our services and what we wanted to achieve for clients. They worked alongside us to connect those priorities with the practical realities of delivery. That shared understanding has been central to shaping AvantCare for CatholicCare Sydney.”
Kate Dover,
Deputy Chief Executive Officer, CatholicCare Sydney
Four business priorities
Stage 1 is designed to strengthen four areas of CCS Home Care.
These are foundations, and their effect will be measured over the coming months. AvantCare and CCS will share outcomes once there is data to support them.
Go-live day, 1 November 2026The CatholicCare Sydney and AvantCare teams celebrating Stage 1 together.
Three organisations, distinct roles
Stage 1 came together because each organisation knew its part.
“For me, the strongest projects are built on a shared understanding of what the organisation wants to achieve. Taking the time to understand the people, their work and their challenges gives us a much better foundation for delivering lasting value.”
Vincent Lam,
Principal Consultant, AvantCare
What comes next
The immediate focus is supporting CCS Home Care staff through their first weeks on the new system. Stage 1 also sets the groundwork for later stages across CCS, which will be announced when CCS is ready to share them.
Thank you to the CatholicCare Sydney teams, the AvantCare delivery team and Rohling for the work behind this milestone.
Your next stage
Planning a system change in your organisation?
Talk through your goals, operating context and regulatory environment with the AvantCare team. We will show you how a staged approach like CatholicCare Sydney’s could work for you.
